Position Description

REPORTS TO: Director, Program Services

Madison Community Services is a non-profit agency whose mission is to promote independence, health, recovery, and community integration of persons with mental health challenges through the provision of case management, supportive housing and a broad range of other programs and services.


The Program Manager is responsible for assisting to develop and overseeing Madison’s Pathways to Home Program (PTH) – a 24 unit, onsite, high-support, 24/7 supportive housing program. The PTH Program is designed to address the critical lack of high-support housing for long-term users of the shelter system – persons with complex mental health and addictions (MH&A) challenges, Developmental Disabilities, behavioural and physical health challenges with high levels of acuity – who require intensive support to maintain stable housing.

PTH provides on-site psychosocial, health and behavioural supports and services including 24-hour staffing, personal support, assistance with activities of daily living, specialized health supports (e.g., chiropody), life skills development, social and recreational activities, intensive case management and meals and snacks.  The position requires a high degree of service coordination with partner agency staff provide Developmental Disabilities support.

Manager oversees the day-to-day aspects of the PTH Program and support services at 1011 Lansdowne.  The position is responsible for: program development, planning and evaluation; staff hiring, supervision and performance reviews; development, implementation and monitoring of program protocols, polices, and procedures; compliance to relevant legislation, funder and organizational policies; budget oversight; program reporting; representation of program representation with partners and in broader community.


  1. Minimum 3 years’ experience developing and implementing programs; working with homeless and vulnerably housed individuals; experience persons with complex mental health and addictions (MH&A) challenges, Developmental Disabilities, behavioural and physical health challenges with high levels of acuity; supervising staff, preferably in a unionized environment.
  2. Master’s degree or Bachelor’s degree and equivalent experience.


 Knowledge & Skills

  • Thorough understanding of homelessness, poverty, mental health and substance use, and Developmental Disabilities and a proven ability to develop effective services for individuals and communities facing these challenges.
  • Advanced knowledge and practice of the Recovery model principles and values.
  • Good knowledge of current practices and standards related to client records and confidentiality.
  • Good knowledge of human resources practices, standards, and relevant legislation.
  • Strong knowledge and experience in providing supervision and support.
  • Familiarity with sound budgeting and financial management practices.
  • Familiarity with applicable legislation, policies, procedures and practices pertaining to services and supports provided by Madison.
  • Familiarity with equity in the workplace and within the community.
  • Good planning, organizational, and management skills.
  • Anti-oppressive knowledge and skills
  • Good communication skills, both oral and written.
  • Sound judgment and analytic skills.
  • Strong problem-solving and conflict resolution skills.
  • Strong computer proficiency
  • Strong negotiating skills, along with the ability to be diplomatic and tactful.

Please send resumes to Kithana@Madisoncs.org