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Position Description

POSITION TITLE: Supportive Housing Operations Supervisor

REPORTS TO: Manager of Finance and HR

MADISON’S MISSION:     

The organization’s mission is to promote independence, health, recovery, and community integration of persons with mental health challenges through the provision of case management, supportive housing and a broad range of other programs and services.


POSITION SUMMARY 

Supportive Housing Operations Supervisor is responsible for overseeing Madison’s supportive housing programs and property maintenance and management.


 

DUTIES, RESPONSIBILITIES, AND RELATED TASKS

 

  1. Organizational
  • Comply with the agency, partner, and funder policies, standards, guidelines and procedures
  • Participate effectively in staff and other designated internal meetings
  • Assist management staff in resolving program and property management issues that are brought to attention by client-tenants, community agents relating to the property, partners or funders
  • Report health and safety concerns to management to ensure all staff work in a safe and supportive environment.
  • Work in cooperation with management and other staff members in the provision of efficient and coordinated services
  • Work from a recovery framework in achieving the organization’s mission, which is: to promote the health, independence, recovery and community integration of persons with mental health and/or addictions challenges through advocacy, education and the provision of a broad range of community based and housing support services.

 

  1. Housing Operations Functions

CAMH-LPM-Madison On-Site, High-Support Housing Program (1011 Lansdowne)

Administration

  • Manage food, linen and toiletry supply purchasing
  • Oversee food planning
  • Access and manage petty cash
  • Oversee physical aspects of the community room and units
  • Manage pest control documentation including identification, preparation and spraying for pests (e.g., bedbugs)
  • Participate in collaborative partnership with service providers, landlord and public health related to bedbug management
  • Attend monthly meetings with funder staff
  • Be present on site on a regular basis
  • Work with Manager of Finance and HR to monitor and oversee budget for program
  • Manage program documentation including invoices, client attendance reports, incident reports, warning letters
  • Report all incidents involving outside intervention to Program Manager and Manager of Finance and HR immediately who will report to funder within one business day
  • Report all client-tenant absences immediately to Program Manager and Manager of Finance and HR who will report to funder within one business day
  • Report all client-tenant incidents to Program Manager and Manager of Finance and HR immediately
  • Have knowledge of funder standards and contract requirements
  • Ensure program (including units) meets terms and conditions of contracts
  • Respond to questions from funder staff when onsite
  • Work with Manager of Finance and HR to prepare funder invoices
  • Submit move in and move out information to Manager of Finance and HR who will provide to funder
  • Work collaboratively with the agency’s health and safety committee to ensure program is safe and procedures are followed.

 

Staff and Clients

  • Manage program staffing and staff schedules
  • Assist Program Manager in hiring program staff
  • Assist in managing the client-tenant issues in relation to private landlord
  • Support engagement staff in managing client-tenant issues related to mental health needs and services
  • Assist in the review of referrals, interviews and orientation of new and/or potential client-tenants to the program
  • Provide 24/7 on-call support
  • Work with Program Manager to provide support and supervision to engagement staff
  • Work with engagement staff to address client-tenant issues and maintain peace and stability of program
  • Call for client-tenant, landlord meetings and other partner meetings when needed
  • Attend monthly staff meetings led by Program Manager
  • Assist in developing and supporting monthly client-tenant meetings
  • Support staff training and development
  • Assist in hiring new staff and supporting staff orientation
  • Assist in the training and supervision of students and/or volunteers as approved by Program
  • Participate in the orientation of new client-tenants including education of client-tenant responsibilities

 

Maintenance

  • Manage access to keys, supplies, storage
  • Monitor temperature in units and common spaces
  • Oversee of physical aspects of the community room and units
  • Document needed and completion of repairs
  • Report needed repairs to landlord and maintain records of reports
  • Coordinate assessment, preparation, and spraying for bed bugs including supporting furniture removal
  • Ensure client-tenants, units and community room are equipped to meet funder requirements
  • Attend regularly scheduled unit inspections with funder or assign staff to attend inspections Participate in the development and implementation of a maintenance service plan

 

Congregate Living Supportive Housing

Administration

  • Manage of pest control documentation including identification, preparation and spraying for pests (e.g., bedbugs)
  • Document all inspections (e.g., Fire, City, Public Health)
  • Conduct regular site visits (weekly)
  • Manage program documentation related to invoices, incident reports, warning letters etc.
  • Report all client-tenant absences immediately to Program Manager and Manager of Finance and HR
  • Report all client-tenant incidents to Program Manager and Manager of Finance and HR immediately
  • Have knowledge of funder standards and contract requirements
  • Ensure program (including units) meets terms and conditions of contracts
  • Submit move in and move out information to Manager of Finance and HR
  • Work collaboratively with the agency’s health and safety committee to ensure properties are safe and procedures are followed.

 

Staff and Clients

  • Assist in the review of referrals, interviews and orientation of new and/or potential client-tenants to the program
  • Support case management staff in managing client-tenant issues related to mental health needs and services
  • Assist in the review of referrals, interviews and orientation of new and/or potential client-tenants to the program
  • Provide 24/7 on-call support
  • Work with Program Manager to provide support to case management staff with client-tenants in Madison-run housing
  • Work with designated Case Manage to address client-tenant issues and maintain peace and stability of Madison-run housing
  • Attend regular house meetings led by designated Case Manager
  • Assist in supporting new staff orientation process
  • Participate in the orientation of new client-tenants including education of client-tenant responsibilities

 

Maintenance

  • Have access to house and unit keys
  • Coordinate required inspections (e.g., Fire, City of Toronto, Health)
  • Provide oversight of physical aspects of the houses and rooms and outside spaces
  • Monitor of temperature in units and common spaces
  • Document needed and completion of house and yard repairs and maintenance
  • Call in repair person as necessary
  • Coordinated assessment, preparation, and spraying of units for bed bugs including supporting furniture removal
  • Ensured houses are equipped to meet client-tenant needs
  • Attend regularly scheduled house meetings with Case Management staff
  • Schedule and conduct regular house and room inspections
  • Participate in the development and implementation of a maintenance service plan.
  • Assist in the development and implementation of a housing safety plan
  • Participate in the development and implementation of the landscape program around Madison’s properties
  • Follow Madison’s policies with respect to infection control and pest control.

 

3.  Community Support Functions and Relations

  • Facilitate linkages to services, supports and resources need by the program including those in the broader community
  • Bring community concerns immediately to the attention of the Executive Director
  • Represent the mission, values and philosophy of Madison in the community including particular networks or meetings as requested

 

  1. Monitoring and Evaluation
  • Participate in the evaluation of program goals and targets.
  • Monitor, regularly review key program indicators (e.g., client-tenant attendance, incidents, social events)
  • Document property maintenance issues and report any trends or patterns. Report housing needs to management.

 

  1. Professional Development
  • Set annual performance and professional development goals.
  • Participate in regular supervision with supervisor.
  • Attend relevant conferences, workshops and other in-service events as approved.
  • Participate in agency internal consultations and committees as requested.
  • Maintain current knowledge of mediation skills, group focused recovery, group building and other pertinent subjects.
  • Become fluent in Madison’s policies, procedures, standards and guidelines of operation.
  1. Other
  • Performs other job related duties as assigned by supervisor or other management team members as appropriate.
  • Work independently and as part of a team.

 

KNOWLEDGE AND SKILLS

 

  • Good understanding of relevant funder requirements, provincial and local legislation and government policies, procedures and practices pertaining to housing & services provided by the agency.
  • Competency in the provision of services offered by Madison.
  • Knowledge of client-centered support within recovery-oriented, anti-oppressive service provision.
  • Knowledge of community resources connected to the provision of mental health, Supportive Housing and related services.
  • Demonstrates diplomacy and negotiation skills in client-tenant and system advocacy.
  • Demonstrated good interpersonal and networking skills.
  • Anticipates crises and applies crisis theory during crisis situations as appropriate. Use of appropriate skills and resources to intervene with aggression and/or suicidal behavior to maintain safety for all individuals.
  • Knowledge of mental illness and related issues
  • Ability to schedule and problem-solve basic maintenance issues.
  • Demonstrate good working knowledge of Workplace Specific Health and Safety according to the Occupational Health & Safety Act.

 

REQUIREMENTS/INFORMATION

 

  • Must have a current police vulnerable sector record check.
  • Hours of work are Monday to Friday, 9 am-5 pm, with occasional “on call” outside of these hours as required.

 

QUALIFICATIONS

 

  • Minimum 5 years combined education and experience in the human service field
  • Diploma and/or degree in Human Service field.
  • Able to work effectively both independently, as well as part of a team.
  • Specific experience related to adult mental health and supportive housing an asset.
  • A strong commitment to the values of the organization; recovery, support and advocacy.
  • Knowledge of relevant legislation.
  • Training in CPR, First Aid and ASIST an asset.

 

 

 

Madison welcomes applications from those who may contribute to the further diversification of ideas, representation and programming at Madison, including but not limited to: women, Aboriginal persons, persons with disabilities, the LGBT community, persons from under-represented and/or minority linguistic and racial communities, and persons who have lived experience with mental health challenges.

 

Please send your resume to kithana@madisoncs.org. We want to fill this position ASAP. Deadline is December 30th 2018.