Madison has developed and expanded its Recovery during Immigration and Settlement (RISE) program in partnership with, and with funding from Immigration, Refugees and Citizenship Canada (IRCC). All RISE clients come from war-torn countries where they have experienced significant trauma and often, persecution. RISE provides a range of community-based, holistic services to address mental health and settlement challenges for newcomers. These include one-on-one case management, group orientation sessions, peer support, social events and recreational activities.

Madison’s RISE program works in partnership with, and with referrals from COSTI Immigrant Services, Thorncliffe Neighbourhood Office and Working Women. It is designed to support a positive settlement experience that promotes independence, health, recovery and a sense of belonging in Canada. The RISE clients and staff members alike come from diverse backgrounds and immigration experiences. Our staff members offer services in English, Arabic, Farsi, Tamil, Swedish and Amharic languages.

Who Do We Serve?

RISE supports newcomers living in Toronto who are experiencing substantial stress during their settlement process. This may present as:

  • Depression
  • Anxiety
  • Restlessness
  • Changes in behaviour; and/or
  • Feeling a lack of hope for the future.

The RISE program serves those who are:

  • Permanent Residents of Canada
  • Protected persons as defined by Section 95 of the Immigration and Refugee Protection Act
  • Convention Refugees
  • Live-in caregivers who have a temporary work permit, and/or
  • 16 years of age or older.

Supports and Services

One-On-One Support

Together, the case manager and client focus on the individual’s unique immigration, settlement and mental health needs and goals. Sessions are client driven, goal oriented and recovery focused. Ongoing support is provided for up to 6 months.

Peer Support

Clients may speak with someone who has experience as a newcomer to Canada, and who has faced significant life stresses and barriers. A peer worker is happy to listen and can offer some insights and practical advice learned from their own experience

Group Workshops

Clients are welcome to attend a series of workshops covering a wide variety of topics including:

  • Orientation to the Canadian health care system;
  • Community programming
  • Housing
  • Social Assistance
  • Employment and support services

Social and Recreational Activities

A variety of social events and recreational activities are offered, such as field trips to various Toronto landmarks and cultural attractions. These activities help promote integration and may assist clients to meet new friends.

Application Process

How to Apply?

Madison encourages persons facing barriers within the mental health system to access our services.

If you require interpretation or other accessibility services, please inform us and we will do our best to make the necessary arrangements. Madison is wheel-chair accessible.

Please fill out the following application and fax to 416-977-1024.

RISE Application

RISE application – Arabic

Client Testimonial

“The RISE program from Madison Community Services is very helpful and beneficial.  I am able to discuss my needs and goals with my worker who helps me make the best and informed decision about my family’s lives in Canada.  They help us to find answers for our questions as newcomers. We wish them all the best and thank you so much.” 

“I would like to extend my gratitude to my case worker for helping me settle into Canada by developing some organizational skills and learning how to prioritize goals, in order to get them done!”

“I really appreciate the RISE program as it is not easy being a refugee in a foreign country (especially when you are in addition not doing well emotionally). The comfort and guidance my worker has provided me with has helped me gain the confident I needed to manage some tasks in my life as well as to open myself up to new life experiences.”

Funded by CIC logo English